What are the shipping costs and delivery times?

• United States
• Free shipping from $40 . Orders under $40 have an associated cost of $4.15 to $5.50 depending on the delivery location.
• Delivery to theTo regions across the globe between 3-10 days depending on the type of shipping selected, to regions that are unreachable by flights or inaccessible by courier, the delivery time is not guaranteed.*24-hour shipping available (depending on the time of year) from Monday to Friday. If the order is placed on Saturday or Sunday, it will not be delivered until the next working day for regions available for 24-hour shipping.

• Portugal:
• Free shipping from $ 40 . Orders under $40 have an associated cost of $4.50
• Delivery: Within 72 hours.

• Europe zone 1:
• Ceuta, Melilla, Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, France, France – Corsica, Hungary, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, United Kingdom – Wales, England, United Kingdom – Scotland, Northern Ireland, Isles of Man, United Kingdom – Channel Islands, Czech Republic, San Marino, Vatican
• Shipping is free For orders over 100$ . For orders under this price, the cost is 6$.
• Delivery: between 5-10 days.
• *If there is a customs process, it will be the responsibility of the client.

• Europe zone 2:
• Bulgaria, Croatia, Estonia, Finland, Ireland, Latvia, Lithuania, Norway, Romania, Serbia, Sweden.
• Shipping is free for orders over $100. For orders under $100, the shipping cost is $9.
• Delivery: between 5-10 days.
  *If there is a customs process, it will be the responsibility of the client.

• Regular order:
• United States of America, Canada, Greenland, Mexico, Puerto Rico, Switzerland and any country that has a customs process for importing.
• Shipping is free for orders over $40. For orders under $40, the cost is $5. If the order involves a customs process, the customer will be responsible for the cost.
• Delivery : Between 7 and 21 days depending on the destination country and the customs process.
  *If there is a customs process, it will be the responsibility of the client.

Which company will deliver my order?

United States and Portugal will be delivered with Correos, Correos Express and GLS. Europe with Pdp. Rest of the world depending on the order.

How can I track my order?

After placing your order, we will send you an email (check your spam folder) confirming the order and once we remove it from the warehouse (it is not automatic, it can take 1 day taking into account the time difference and weekends), we will send you an email with the completed order with the link to “View lost” and “track”, which will direct you to the link of the carrier associated with your order.

Can I return my order? What is the return policy?

The withdrawal principle applies at all times:

The right of withdrawal is the right of the consumer to cancel a purchase contract without having to justify his decision and without any penalty. This right generally applies for a period of 14 days, counting from the receipt of the product or the formalization of the contract in the case of services.

During these 14 days you can return the order by following these steps:

* There is also the option of exchanging the products to be returned for others from the catalogue of the same value.

*The product must have all the original labels, packaging and cardboard. If they are not in perfect condition, the amount will be compensated in the refund.

1- Write us an email within 15 days of placing your order to support@hexvanecollection.com. Explaining the reason and the order number. Don’t forget to put RETURN in the subject line.

2- We will send you a code via the email you have provided us with which we will process your incident.

We will provide the customer with a label that must be returned to the Post Office together with the order. The cost of shipping from the Post Office to our warehouse will be borne by the customer and will be deducted from the amount to be reimbursed.

3- If the product is in good condition, we will refund your money or exchange it for another product depending on the type of return.

Warranty: All products have a factory warranty. If the product arrives broken or is broken due to a factory error, it will be replaced as long as the breakage is confirmed to be due to a factory error and not due to use.